OUR PROCESS

At Redwood, our unwavering commitment to delivering projects that are truly #BuiltBetter is ingrained in our company mission. We never lose sight of our end goal: a satisfied customer who is thrilled with the completed project, finished on time and within budget. With decades of experience in the construction industry and a passion for innovation, we have developed a unique building process that guarantees this outcome.

At the heart of our approach is collaboration and teamwork. We work closely with the owner, architect, engineers, design professionals, and subcontractors at every stage of the project to ensure transparency and accuracy. From upfront cost estimation to meticulous cost control and diligent project management, we leave no stone unturned in ensuring that our clients have a clear understanding of the project's progress and costs.

Leveraging the expertise of our skilled craftsmen and dedicated project team, we maximize efficiency while maintaining a high level of attention to detail. Our goal is to stay true to the client's vision and expectations, ensuring that each project receives the management and focus it deserves. By prioritizing transparency, teamwork, and innovation, we create a truly unique building process that sets us apart and delivers exceptional results for our clients.

PRE-CONSTRUCTION

At Redwood, we understand that successful construction projects require close collaboration and planning from the very beginning. That's why we are committed to real value engineering from conception and use advanced take-off software and a proprietary cost database to ensure accurate upfront estimation services. Unlike other building firms that delegate estimation to individual team members, our principals, who will manage the projects on-site later, leverage their extensive building experience to provide accurate and reliable estimates. This cohesive approach ensures a tight connection between design and budget elements, minimizing costly redesigns and change orders.

To encourage creativity and problem-solving, we involve clients and partners in the pre-construction phase. Our exceptional personnel prioritize seamless communication and collaboration with the client and design team. We also maintain rigorous documentation, disciplined scheduling, and a comprehensive plan review checklist to ensure the project is set up for success and efficiency before moving on to construction.

We recommend that clients involve us early in their construction journey. At Redwood, we have strong relationships with various architects, design consultants, vendors, and subcontractors in the Chicago area. Additionally, we can offer assistance with site selection, soils analysis, and feasibility reporting services. By leveraging our capabilities and relationships, we can assemble the right team to meet each client's design and pricing needs.

CONSTRUCTION

Redwood is not content with the status quo and is continuously striving to innovate and improve the construction process. Each project we build is unique and tailored to the client's personality and preferences, so we believe that the construction process should be just as personalized.

Our commitment to personalized construction includes having an owner from Redwood onsite consistently to serve as a project ambassador, overseeing the project and efficiently addressing any challenges that arise. Additionally, each project has an onsite superintendent responsible for managing cost, scheduling, quality, and safety. Our motto is “Every Room Every Day” for our field staff to help ensure project success.

To ensure consistency and quality control, we reduce the variables involved in construction through an extensive preconstruction process, then engage quality trades to build the project. Part of our mission is also cultivating long-lasting relationships with vendors, subcontractors, architects, and interior designers that ensure our success. By leveraging these relationships and a loyal network of partners, we can achieve cost optimization and an exceptional customer experience.

At Redwood, we value timeliness but never at the cost of quality control or communication. We use the latest software and technology to maintain up-to-date scheduling and quality control measures for each project, whether it's located minutes away from the office or on remote job sites.

Our commitment to accountability is backed up by a rigorous inspection process, including third-party evaluations such as surveys, thermal imaging, and structural engineering reviews. We take pride in our process and continuously refine it to ensure that even the smallest details are not overlooked. All part of delivering a project that is #BuiltBetter.

POST-CONSTRUCTION

At Redwood, every member of our team, from owners to crew members, works tirelessly to ensure that each project is delivered in turn-key ready and immaculate condition. We have a comprehensive project completion checklist in place to provide our clients with peace of mind, and we go above and beyond by delivering all necessary documentation for property upkeep, including operating guides, paint schedules, as-builts, and a complete owner's manual. This meticulous process is designed to allow our clients to fully enjoy their new home from the moment they move in, with minimal distractions.

Our commitment to our clients goes beyond just the construction process. We believe in building projects that stand the test of time, and we take long-term stewardship of our clients' projects seriously. Our clients often become like family to us by the end of the building process, and we continue to provide exceptional service well beyond the warranty period. Our clients frequently rave about the ongoing services we provide, demonstrating our dedication to maintaining lasting relationships and exceeding expectations. We even offer ongoing services through “Facility Services” agreements for our larger projects, where we help develop and manage maintenance schedules, extra work or changes that come up, and contracts with service contractors (such as landscaping, snow removal, janitorial services, and more).